Privacy Policy

Last updated: January 15, 2024

1. Introduction

GlobalSurplus B2B ("we", "us", or "our") operates the website www.ovtock.com (the "Service"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal information we receive from users of the Service.

We use your personal information only for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

• Name and company name
• Email address and phone number
• Billing and shipping address
• Country and business information
• Inquiry details and product requirements
• Files and attachments uploaded through our chat system

2.2 Information Collected Automatically

Like many site operators, we collect information that your browser sends whenever you visit our Service ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

We may also use third-party services such as Google Analytics that collect, monitor, and analyze this type of information in order to increase our Service's functionality. These third-party service providers have their own privacy policies addressing how they use such information.

3. Cookies

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.

We use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

3.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly (e.g., language preference, shopping cart).
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance (e.g., Facebook Pixel, Google Ads).
• Preference Cookies: Remember your settings and preferences (e.g., selected language, region).

3.2 Managing Cookies

You can control and/or delete cookies as you wish by using your browser settings. You can delete all cookies that are already on your computer, and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site, and some services and functionalities may not work.

4. How We Use Your Information

We use the collected information for various purposes:

• To provide and maintain our Service
• To process inquiries and provide product quotes
• To notify you about changes to our Service
• To allow you to participate in interactive features when you choose to do so
• To provide customer care and support
• To provide analysis or valuable information so that we can improve the Service
• To monitor the usage of the Service
• To detect, prevent, and address technical issues
• To send you newsletters, marketing materials, and new product announcements (you may opt out at any time)

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

6. Data Transfer

Your information, including personal information, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those of your jurisdiction.

If you are located outside China and choose to provide information to us, please note that we transfer the data, including personal information, to China and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

7. Data Security

The security of your information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. Your Data Rights

Depending on your location, you may have certain rights regarding your personal information:

• Right to Access: You can request copies of your personal information.
• Right to Rectification: You can request that we correct any information you believe is inaccurate.
• Right to Erasure: You can request that we erase your personal information, under certain conditions.
• Right to Restrict Processing: You can request that we restrict the processing of your personal information.
• Right to Data Portability: You can request that we transfer the data we have collected to another organization, or directly to you.
• Right to Object: You can object to our processing of your personal information, under certain conditions.

To exercise any of these rights, please contact us at [email protected]. We may need to verify your identity before responding to such requests.

9. Third-Party Services

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

We may use the following third-party services:

• Google Analytics: Website traffic analysis
• Google Maps: Location display on contact page
• Facebook Pixel: Advertising and conversion tracking
• YouTube: Embedded video content

10. Children's Privacy

Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: [email protected]
• By phone: +86 755 8888 6666
• By mail: Building A, Shenzhen International Trade Center, Futian District, Shenzhen, Guangdong, China 518000